How do I check-in at your service centre for my journey?
You are required to be at our service centre at least 30 minutes before departure time.

If you haven't got your tickets, present your PIN number and credit card for identification to obtain your physical tickets to board the coach. If your ticket was booked by a third party, please present your identification card.

If you have you tickets ready with you, simply wait at our waiting lounge with your luggage and you'll be informed for the boarding.

For Aeroline Card holders with e-tickets, simply present your e-ticket print-out to our Customer Care Officer during boarding. Kindly ensure your e-ticket print-out is not amended or scribbled onto in any manner as it shall be deemed invalid.

Am I required to bring along anything upon checking-in?
Yes, please refer to the previous question for the necessary items.

Please note in order to board the coach, you must have the physical Aeroline boarding ticket. Holders of e-tickets are an exception to this but you are required to present the print-out of your e-ticket.

All passengers will only be allowed on board the coach upon presentation of the valid, physical Aeroline boarding ticket as it is the officially recognized boarding pass. Receipts or any other documents of proof of purchase, including the confirmation slip, photo copy of tickets are considered invalid and unrecognized boarding passes.

How do I check-in my luggage?
Check-in your luggage at the coach by handing it over to our Coach Captain or Porter (for Singapore and Kuala Lumpur only). It is your responsibility to ensure that your luggage is loaded into the right coach’s luggage compartment.

If you have additional items such as golf bags, baby strollers, or any items of unusual luggage size, please enquire and check-in with our Customer Care Officer before boarding.

What time is the boarding for my trip?
Boarding for all trips is 15 minutes before departure time.

Can I choose to board the later departure time if it's available?
No, unfortunately you may not.

Will the coach wait for me if I am to be late?
Our coaches leave on time and are unable to wait at the expense of other passengers already on board. Please turn up at least 15 minutes before departure.

For those who bought tickets online, you are required to turn up at least 30 minutes before departure time to ensure you have enough time to obtain your physical tickets.

Will you call me if I’m not there yet and the coach is about to leave?
Kindly note that you are responsible for your punctual and timely arrival before the trip’s departure and we shall not make such calls.

What if I called you to inform I’d be late and would like the coach to wait for me?
We seek for your kind understanding and consideration for all other passengers on board to be punctual with your arrival at our departure points. We would be unable to hold the coach’s departure at the expense of other passengers.

What if I've checked in but my spouse/parent/child/friend/relative is not here yet, can we wait for him/her?
Kindly ensure everyone in your travelling party arrives 15 minutes before departure time. We would be unable to hold the coach at the expense of other passengers already on board. We hope you'd understand that regardless of a single person check-in or otherwise, your punctuality matters to all on board.