You may call and reserve seat for an intended travel via our Services Centres or Call Centres should you be unable to confirm of a travel you’d like to make. Reservations via online at our websites (www.aeroline.com.my and www.aeroline.com.sg) is not available.

After the seat is reserved for you, you are required to pay for it within a two (2) days period.

After the two (2) days period, the reserved seat will be released. You are advised to make payment for the seat soonest to avoid losing your seat.

For example:
If you made a reservation on 17th June for a trip at a later date e.g. for a travel on 25th June, the booking will be held for two (2) days for you to confirm and make payment.

Upgrades or changes to a different service, route, time and date of travel may incur additional fare and the additional difference from a lower fare to a higher fare shall be paid by you. The difference in fare from a higher fare to a lower fare will not be refunded to you for whatsoever reason.

All fares represented at time of booking or purchase will be disclosed to you during your reservation or purchase process, if you do not agree with the fare and its according charges (as applicable), you may  cancel your transaction before proceeding for payment.

A sole booking or purchase of a child boarding ticket only is not permitted.

The child boarding ticket reserved and/or purchased should not exceed the accompanying adult boarding ticket. The child boarding ticket cannot exceed the number of adult boarding ticket purchased in a single or multiple purchases.

The fee and charge imposed includes but not limited to, issuance, handling, processing, and other miscellaneous charges assessed by us represent, among other things, the costs we incur in providing our service, goods and carriage to you. All fees and charges applicable to your transaction is displayed during your purchase process and if you do not agree to pay the fee and charge associated with your transaction, you may cancel your transaction before proceeding for payment.

You are responsible to ensure your travelling date, time and destination are correct before clicking “confirm” to proceed in confirmation for payment.

Upon receipt of the fare payment and the issuance of the Personal Identification Number (PIN) and/or the itinerary, the seat is confirmed immediately. The confirmed seat is non-refundable and non-cancellable.

Method of payment for online purchase is only by credit card. We accept credit card and cash for the methods of payment for the purchase of boarding ticket at our Malaysia service centres (except for Sg. Nibong Bus Terminal where only cash is accepted). Cash and NETS card are accepted for our Singapore service centre.

Debit card is not an accepted form of payment and any administrative charge applicable incurred as a result of its utilization for payment shall be payable by you.

The confirmation slip with the PIN must be presented to Aeroline Service Centre of departure at least 30 minutes before departure time. Upon verification of the PIN, our Customer Care Officer will then print your boarding ticket. Kindly present your credit card and/or identification card or passport for our verification purposes.

You are required to repurchase a new boarding ticket for the same trip if you fail to present your PIN from the confirmation slip.

The presentation of the PIN is only valid for the first, one time issuance of the boarding ticket. Any reprint and replacement boarding ticket for the same trip is not valid with the used PIN.

All boarding ticket is only valid for the date, time and route specified in the ticket and its itinerary.

All boarding ticket issued shall have a confirmed travel date and time. Open ticket is not available.

Confirmed and/or purchased boarding ticket is not refundable.

You are advised to either change the departure date or time of departure with the applicable administrative fee chargeable provided you present the ticket at least two (2) days before departure at the service centre or via online, in compliance to Article 12.

Refunds are also not applicable for reasons as mentioned in Article 14, please refer for more information.

Without a boarding ticket, you are not allowed to board the coach. Lost, misplaced, or mutilated, boarding ticket will not be replaced or reprinted and you are required to purchase a new ticket for the same trip in full ticket fare.

As our system does not tag the boarding ticket to the passengers’ identity, each boarding ticket holds a unique ticket number with no two ticket number alike, and any lost boarding ticket still carries value and validity (until its lapse of travel date and time), therefore we will not replace the initial boarding ticket in any circumstances. Hence it is imperative for any passenger to produce the valid and physical boarding ticket before boarding.

Confirmed and/or purchased boarding ticket is not cancellable. You are responsible to ensure your travelling date, time and destination are correct before clicking “confirm” to proceed in confirmation for payment.

Changes must be made at least two (2) days prior to departure. Travel sectors/routes on boarding ticket cannot be changed, i.e. KL-SIN boarding ticket cannot be changed for SIN-KL boarding ticket. Only date and time of travel may be changed.

E.g.: If a departure date of travel is on 3rd November :

Please take note Aeroline Service Centre opening hours are as below :

• Service Centres : Open daily 7:30am – 7:00pm

(Unless stated otherwise. More information available at our FAQ: Contact Us)

• Call Centre : Open daily 7:30am – 7:30pm

ADMINISTRATIVE CHARGE FOR CHANGE OF TRAVEL DATE & TIME : You are advised of the applicable charges for the change of your boarding ticket as per below:

If your boarding ticket has not been issued and you have attained the confirmation slip and PIN for your boarding ticket collection, you may make changes to your boarding ticket via online through our websites.

If your boarding ticket has been issued, the boarding ticket is to be physically presented and endorsed by our Customer Care Officers at our Services Centres to make the according changes.

Please see Article 2 on Applicable Fares as the terms are also applicable for all boarding ticket change.

If you fail to board the coach on time or fail to board the coach by the time the coach departs, within our means and definition of depart, the fare you paid will not be refunded neither in partial nor in full to you for any reason whatsoever.

We will not delay or withhold the departure or journey of our coach if you fail to board the coach.

We are not liable to any loss, expense or fee incurred by you if you fail to board the coach on time, or fail to board the coach by the time the coach departs.