Aeroline: The convenient Way To Fly
 
 
Bus Malaysia Singapore Kuala Lumpur Petaling Jaya Bandar Utama 1 Utama PenangBus Singapore Malaysia Kuala Lumpur Petaling Jaya Bandar Utama 1 Utama
 
 
FAQ > CHARGES & REFUNDS
Can I change my travel date and time?
How can I change my boarding ticket?
Do you have charges for a change in my travel date and time?
Can I choose to board the earlier departure time if it’s available?
Can I get a refund for cancellations?
Can I cancel my boarding ticket after its purchase?
I have lost my boarding ticket, can I get a replacement?
I missed the coach; can I get a replacement trip with the next available one?
Can I get a refund for a trip I missed for some reason or another?
Can you waive the change charges if I can’t change to a new date due to your six weeks trip availability period?
How much is your standard coach fare?

 

Can I change my travel date and time?
You may change your travel date/time for a small fee (where applicable, please refer to our conditions of online booking & carriage) PROVIDED you make the change of travel plans at least 3 days before the original departure date stated in the boarding ticket. For example, you will need to show up on Tuesday or earlier to change a trip that originally departs on Friday.

 
 

How can I change my boarding ticket?
Via online
If you have booked (purchased) your boarding ticket online and you have to yet to validate (print) your physical boarding ticket, you may change your travel via online at your 'Travel Summary'.

Click on ‘Future Trips’ to see the list of your upcoming trips that are purchased via online with Aeroline (an ‘upcoming trip’ refers to a travel that has yet to lapse in its foremost starting travel date/time in a one-way or two-way journey)



Select the according option, 'Change Ticket Dates', to make a change of the arrival date and departure date.




Select ‘No Change’ from the drop-down menu if you do not wish to change to either your departure or return travel if you are changing a return (two-way) ticket.

Keep the current or select a new ‘Route’ of your choice from the drop down menu, before selecting the new travel date. You will be prompted to select your new trip time on the next page (a new seat will also have to be selected upon confirmation of change).




Kindly be reminded that a separate change made to the departure or return trip (i.e. the change being done individually on its own) of a return (two-way) journey will constitute the next attempt of change of either one trip to be a subsequent change and admin charges may be applicable.

A change made via online will affect all boarding tickets in the same single transaction.

 
 

Do you have charges for a change in my travel date and time?
The first change made at least three days before departure is free of charge while subsequent changes thereafter are RM10 / S$5 up to RM20 / S$10.

 
 

Can I choose to board the earlier departure time if it’s available?
Yes, you may do so for the same route on the same day if seats are available up till 15 minutes before its departure time. Please note that this change in bringing forward your trip must be done on the day of departure and will incur an administration charge of RM10.00/S$5.00 and is subjected to seat availability.

E.g. If your journey is on 26th November at 3.30pm for KUL-SIN and you’d like to option for the 10.00am KUL-SIN trip, you may come by our service centre up to 15 minutes before the 10.00am departure to check if seats are available to make the switch.

 
 

Can I get a refund for cancellations?
There will be no refunds for cancellations.

 
 

Can I cancel my boarding ticket after its purchase?
All confirmed seat in a confirmed transaction/purchase is non-cancellable or refundable.

Customers are advised to ensure a confirmation of their choice departure and return before making a purchase or booking for a travel during the allocated trip availability.

 
 

I have lost my boarding ticket, can I get a replacement?
All boarding tickets printed and issued are valid till the time of travel and our system has no way of nullifying the boarding ticket. Hence, we cannot offer a replacement for lost boarding ticket. A new boarding ticket will have to be bought.

 
 

I missed the coach; can I get a replacement trip with the next available one?
There are no complimentary replacements for a trip missed. A new boarding ticket will have to be bought.

 
 

Can I get a refund for a trip I missed for some reason or another?
Unfortunately you may not as all boarding tickets purchased are not refundable regardless of reason.

 
 

Can you waive the change charges if I can’t change to a new date due to your six weeks trip availability period?
There will be no waiver of charges. Please ensure that when you make your purchase of the boarding ticket, your intended travel date is confirmed as our system’s trip availability is strictly limited to six weeks unless notified otherwise.

 
 

How much is your standard coach fare?
Our standard adult coach fare is RM 95 one way for Klang Valley to Singapore and $ 50 one way for Singapore to Klang Valley. Further information on ticket price may be found here. A child coach fare is priced at RM65 / S$38 one-way for the respective route.

If you purchase a one-way boarding ticket for Singapore to Klang Valley at any Malaysian Service Centre, the adult coach fare is RM117 while the child coach fare would be RM90 based on our fixed foreign exchange rate.

For trips to Penang, our coach fare is RM60 one-way for Klang Valley to Penang and vice versa. A child ticket is priced at RM30 one-way for the same route.

For trips to Johor Bahru, our coach fare is RM60 one-way for Klang Valley to Johor Bahru and vice versa. A child ticket is priced at RM30 one-way for the same route.

 
 
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